CANCELLATIONS
AND NO SHOW POLICY: Changes
within 30 days of departure are charged $50.00 per person. If the
change results in a cancellation of previously confirmed services,
then the following cancellation penalties will apply for those respective
services. If cancellation is received in writing by Costa Rica's
Travel WEB at least 30 to 45 days prior to departure, a full refund
will be made, minus a $75.00 administrative charge per person plus
the applicable supplier cancellation fees. For cancellations received
within 15 to 30 days of departure a 50% cancellation penalty will
be imposed. No refunds will be made less than 15 days prior to reservation
date.
REFUNDS: Any claims for
refunds must be made IN WRITING within 30 days of scheduled
return. All negotiable vouchers must accompany the claim. No refunds
will be made for features included in our itineraries that travelers
chose not to take part in. No refunds will be made for missing transfers
or sightseeing tours due to changes or delays in airline schedules.
Costa Rica's Travel Web will not refund any money for changes in
travel arrangements made by the traveler after the departure date.
Any service issue affecting the quality of the guest's hotel stay
must be addressed directly with the hotel's management at the time
the issue arises since refunds cannot be given for such inconveniences.
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